| 1. What
is Faculty Self Service?
Faculty Self Service provides faculty members and advisors
access to records in the SIS Plus database using web
technology. It allows faculty members to see their teaching
assignment schedules, a list of students in each of the their courses, curriculum and academic information about students, and
gives them the
ability to enter mid-term progress for freshmen and to enter official grades. It was purchased
from SCT Corporation
and customized by Tennessee Tech University. The URL
is:
https://wserve.tntech.edu/afhomepg1.htm
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2. What can I do here?
 | View Faculty Teaching Assignment Schedule
| View Class List |
| Send email to entire Class |
| Send email to my advisees |
| Enter Mid-Term Progress for freshmen
| Enter Official Grades
| View a Student's Schedule |
| View a Student's Unofficial Transcript |
| View a Student's Transfer Credit
| View a Student's Contact Information
| View Advising Information for a student
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3. Who can use it?
Faculty members and Advisors who have received a PIN from their
departmental secretary.
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4. What browsers can I
use?
Only these browsers are supported:
| Microsoft Internet
Explorer for Windows, version 4.0 or later
| Microsoft
Internet Explorer for Macintosh, version 5.0 or later
| Netscape Navigator,
version 4.7 or later |
|
America Online's browser is not supported, but you can use IE or
Netscape with AOL. |
| "Cookies",
JavaScript, and SSL security must be enabled on your browser. To enable
cookies in Internet Explorer: Tools | Internet Options...
| Security | Internet | Custom Level... | Cookies
| Allow cookies that are stored on your computer | Enable.
To enable cookies in Netscape: Edit | Preferences... | Advanced
| Accept all cookies. If you don't like cookies, PC Magazine's CookieCop
utility might help; CookieCop is not endorsed or supported by TTU. |
|
"Web accelerator"
and "download accelerator" software has been found to
interfere with Faculty Self Service.
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Check
your browser's security capabilities.
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5. When is it available?
| 8 am to midnight Central Standard Time Monday thru
Friday. |
| 12 noon to 12 midnight weekends. |
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6. Why isn't Web for
Faculty and Advisors available 24 hours a day?
The files you are accessing are not stored on the
Eagle Online Web server (which is normally up 24 hours a day), but on
the campus mainframe computer. Nightly mainframe jobs require that the
mainframe's student record files be closed, thus making them
inaccessible to Faculty Self Service.
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7. What is a "Faculty ID
Number"?
Your Faculty ID Number is your Social Security
Number.
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8. What is a "PIN"
and how do I get one?
Your PIN ("Personal Identification
Number") is a six-digit number that serves as the password for
access to SIS Plus student records. A program was run to initially set PINs for existing faculty.
New faculty members must have
a PIN assigned to them by their departmental secretary. If you do not know yours, contact
your departmental secretary. When you type your PIN, it will appear as ****** to
prevent others from seeing it. All six digits must be entered (if your
PIN has leading zeros, enter them also).
It is very important that you change your pin as soon as possible and
not share this with anyone.
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9. How do I change my PIN?
- Online
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- Go to the Faculty Self Service home page at https://wserve.tntech.edu/webdocs/afhomepg1.htm.
- Log in with your Faculty ID and PIN.
- Click on Change PIN and follow the instructions there.
After you have changed your PIN, you will be required to login
again.
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10. Who can I advise?
After you have logged into Faculty Self Service, click on My Advisees on the drop down list under Advisor
and it will provide a list of all of the students who are assigned
to you for advising. Select one from the list and click the Select
button. You will then be able to select another option from the drop down
list under Advisor for this student. If you would like
to advise a student that is not assigned to you for advising, click
on Advise By StudentID or Name and enter the student's
id (ssn) or name in the box provided. Then click the Search button to
find a match for the information you entered. If a match is found for
your search criteria, a list will be provided. Select a student from
the list and click the Select button.
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11. When can I enter Mid-Term Progress for
my freshmen students?
The dates for entering Mid-Term Progress are published in the
University Catalog, Schedule of classes Bulletin and the Administrative
Calendar which can be found on the TTU home page.
http://www.tntech.edu/
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12. What can I do to protect
my records?
| Don't reveal your PIN to anyone and protect the use of your Faculty ID Number.
| When you are finished, log off from Faculty Self Service
(click the Exit button) and exit from the browser.
| Change your PIN once you receive it, and at least once a year
thereafter. Some choices of Pins are more secure than others; less
secure (i.e., easily guessed) Pins include: Birth date, phone
number, address, and zip code; 000000, 999999, 123456, etc.
| The PIN Verification screen shows the date your records were last
accessed via Faculty Self Service. If this date does not match the date
you last logged on, it is possible someone else has accessed your
records. Please change your PIN immediately and report this incident
to the Office of Records at 102 Derryberry Hall. |
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13. How secure is my
information on Faculty Self Service?
| Information is encrypted before it is transmitted over the
Internet using SSL technology.
| A valid Faculty ID Number and PIN must be provided before access
to any information is allowed.
| Data is encrypted before it is passed between the web server and
the mainframe computer. |
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14. What if the information
shown in my records is incorrect?
Contact the Office of the Registrar at 102 Derryberry Hall, phone (931)
372-3317.
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15. When I click "log
in", my browser says it cannot load the page.
This indicates your browser does not support
the "SHA" encryption algorithm.
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16. I am getting "This
session has expired", sometimes after only a few seconds, or soon
after I verify my PIN.
Sometimes, simply exiting and restarting your
browser will clear this error.
- Your Faculty Self Service session was left inactive for too long
Be sure to log out of Faculty Self Service and exit from your browser
when you are finished. Leaving a Faculty Self Service session logged in
and unattended invites others to view your information.
- You've already exited from Faculty Self Service
Once you exit, you must login again.
- Your PC is running Web accelerator or download accelerator
software
If you have purchased or downloaded one of these accelerator
programs, please uninstall or disable it.
- You are using America Online's browser
You can use Internet
Explorer or Netscape
with AOL. There is an issue with the AOL caching proxy server and
the AOL web browser. The workaround is to open a separate instance
of IE or Netscape in order to access Faculty Self Service.
You most likely will run into problems if you use AOL's browser. The
phone number for AOL technical support is (800) 827-3338.
- Excessive system load
The mainframe system could not respond to your request within a
reasonable period of time.
- You pressed your browser's Stop button or the Esc key, then
clicked a link
Interrupting Faculty Self Service while it is working on your request
requires that you log back in.
- You are behind a firewall
As a security measure, Faculty Self Service builds a key to identify you
and your session. This key includes your IP address. If you are
coming through a firewall, it is possible that your internal address
will be translated to a different external address each time you
leave your site. If this happens, Faculty Self Service views it as a
security breach and tells you that you must log in again. To solve
this, see your network administrator to get a static IP address or
map to a static translation.
- Your Internet provider uses HTTP proxies
As a security measure, Faculty Self Service builds a key to identify you
and your session. This key includes your IP address. If you are
coming through a proxy server, the proxy server may use multiple IP
addresses. If the proxy attempts to get pages using different IP
addresses, Faculty Self Service will view this as a security violation
and tell you that you must log in again. Using Internet Explorer or
Netscape Navigator, it is possible to use a proxy server but set
exceptions. IE or Netscape will not go through the proxy for these
sites listed as exceptions thus alleviating the problem. In IE, go
to View | Internet Options | Connection | Proxy Server | Advanced
and enter https://wserve.tntech.edu/webdocs/afhomepg1.htm
under Exceptions. In Netscape, go to Edit | Preferences |
Advanced | Proxies | View (next to Manual Proxy Configuration)
and enter https://wserve.tntech.edu/webdocs/afhomepg1.htm
under Exceptions.
- You are using WebTV
WebTV uses HTTP proxies (see above) with their set-top boxes. There
is currently no solution available for WebTV users. The problem lies
with the configuration of the WebTV set-top boxes and cannot be
resolved at Tennessee Tech.
- You double-clicked a link
Links should be clicked only once.
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17. I got an error message.
What does it mean?
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- "The identity certificate uses an unknown algorithm
signature"
- This usually occurs on Internet Explorer for Macintosh versions
4.5 and earlier, and is due to a security bug in that browser. The
solution is to upgrade.
- "A network error occurred while Netscape was receiving
data"
- Click on Netscape's Options menu and select the Security
Preferences option. In the dialog box that comes up, make sure that
the "Enable SSL v2" and "Enable SSL v3" boxes
are both checked.
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18. Why does my browser try to
download a file named tsrvweb.exe when I click a link?
This can happen if "download
accelerator" or "web accelerator" software is installed
on your PC. It can also be caused by a broken HTTP proxy server at your
Internet Service Provider's site. Also, you may have upgraded your
browser from a version in which you specified to "always download
EXE files", and the new version doesn't permit you to reverse this
setting.
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19. I can't log in because of
the error, "The identity certificate uses an unknown signature
algorithm".
This is a bug in Internet Explorer 4.1 and 4.5
for the Macintosh.
According to a technical note from Verisign:
If you are using Internet Explorer (IE) 4.1 or 4.5 for the Macintosh,
you will receive this error, as these browsers do not support SHA1. In
order to resolve this issue, you will need to upgrade to a browser
that does support SHA1. All Mac IE browsers newer than 4.5 do support
it.
You can upgrade to IE
version 5 or later for Macintosh or use Netscape
Navigator.
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20. Why can't I email my class from the
email link at the top of my class list?
This feature is dependent upon the FROM email address in the email being sent. If the FROM email address is anything other than
your tntech.edu email address it will not work. Also, some users on campus use a department email server and that will not work either.
If you still encounter problems, try sending the email from WebMail.
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